AlabamaBridal - Wedding Network Member Support

Member Support Help Desk

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help: frequently asked questions


Are the bride reviews automatically posted when they are submitted by brides?

The Reviews are submitted to our sites by engaged couples and recent brides as a way to share information with other couples. Only our Subscribers and Advertisers have access to the full database of reviews.  Reviews of Advertisers are freely and openly available to all visitors to the Web site.

 

All reviews are screened prior to publishing on the Web site. We post reviews based on the following:

 

·         We do not post inappropriate or incomplete reviews.

·         We reserve the right to edit foul language or other inappropriate language from reviews.

·         We do not post reviews submitted by wedding vendors.

·         We do not post any negative rating of any advertiser. If we receive a negative review (anything below 3 stars) of an advertiser, then we contact the advertiser to let them know that a bride had a complaint.

·         Our intention is for the reviews to help both brides and wedding vendors by providing a monitored communication system that is fairer than the various Wedding forums on other Web sites.

 

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Can I add a logo and/or photo to my bridal show listing?

We do not allow logos or photos at this time. We may offer this in the future but for now our system will not allow it.

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Do my customers have to be subscribers to the Web site to submit a review? 

No, you do not have to be a Subscriber to submit a review.  However, we do ask for some basic information from the reviewers in case we need to contact them regarding the review and the review only.  Privacy is important to us and that information is kept confidential.  Submitting a review does not Subscribe anyone to any of our services. 

You do have to be a Subscriber or Advertiser to read the full database of reviews of non-advertising wedding vendors.  Reviews of our advertisers are openly available to the public.

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Do your ad rates include pictures?

Yes! All of our members get unlimited Portfolios on their Profile Page. 

At registration you also have the option to purchase an additional photo to go with your listing in the directories.  We call this the Add-On Listing Photo.  It is an additional $5 per month ($60 for 12 Month and Annual Recurring plans and $30 for 6 Month plans). 

You also have the option to purchase a Logo Add-on which shows at the top of your individual Advertiser Profile page.  The logo is also an additional $5 per month ($60 for 12 Month and Annual Recurring plans and $30 for 6 Month plans).

Please refer to the Advertiser Photos page within your account for more information on our photos.

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Home Page Cover Ad Specs & Information

Home Page Cover Photo (Top left of home page - and other locations)

  • Up to 10 advertisers rotated here
  • $100 per month for Atlanta
  • $50 per month for all other locations.
  • Ad Size in pixels is 300 (w) and 200 (h)
  • Photo in banner ad MUST be wedding related to qualify
  • Creative may only include company logo or name and the words Click Here
  • Customer may submit finished ad but we reserve the right to request edits if we feel the ad does not portray the sense of a wedding or does not meet our guidelines for any reason.
  • Customer may submit a photo, and a logo separately for our art department to create an ad for this space.  Only 1 ad and 2 revisions will be made by our art department at no additional charge.  Additional revision requests may be made at $25 per revision request.
  • Final and approved ads must be submitted to our company 3 business days prior to the Ad Start Date.

This Rotation is Also Featured in the Following Places on the Web Sites:

  • On all of the Bride Account Pages (behind their logins)
  • On the Bride Review Submission Pages
  • On the Church Search Pages (Currently Atlanta site only)

Samples

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ftr_1577_41696_1.jpg

ftr_17106_93396_1.jpg

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How are the directories assigned to advertisers?

At registration we do allow advertisers to self-assign themselves to appropriate categories for their businesses.  However we review the categories frequently and reserve the right to remove advertisers from categories we deem inappropriate.

 

Due to continuing problems with self-assignment to inappropriate directories, we are no longer providing the automatic edit tool for category re-assignment.

 

Keeping the directories "clean" is important to the integrity of the Web site. The Web site is not useful to brides if they can't find what they are looking for. They should not have to wade through inappropriate listings to find the services they need. And quite frankly, when brides see businesses listed in obviously inappropriate categories it only turns them off to those services.

 

Again, we constantly audit ALL advertiser classifications and may move vendors from inappropriate directories per the advertising agreement.

 

If you need to change your Directories, please email us with a complete list of the directories you believe you should be listed in and why. Please note that there may be an additional charge to be added to additional categories.  

 

Problem Directories and Our Definitions For Them:

 

Following are the Directories where we most frequently find inappropriate listings. Please do not request to be placed in a directory if you do not fit our definition for that directory.

 

For ALL Directories you must actually PROVIDE the service. We all have vendors in other categories that we refer business to. But having someone to send business to and providing the service yourself are two different things. You must provide the service yourself to be included in a directory and your Web site or marketing materials must explicitly describe the service and pricing and/or packages for that service.

 

The "Bachelor" and "Bachelorette Party" directories are ONLY for services that cater specifically to these events. If you are a limousine company, a disc jockey company, or a wedding consultant you should NOT be in either of these categories. If someone needs a limousine, disc jockey or wedding planner for their bachelorette or bachelor party, they will look in the appropriate directories for your services.

 

The "Consultants and Planners" directory is ONLY for advertisers whose primary business is wedding consulting. We all consult from time to time but this directory is reserved for those whose primary business is in fact wedding consulting.

 

The "Invitations and Accessories" directory is ONLY for advertisers whose primary business is stationery. Many wedding consultants and other wedding professionals have gotten into the business of selling invitations as an additional service. However, to be fair, this directory is reserved for those whose primary business is in fact wedding invitations.

 

The "Photographers" directory is ONLY for photographers. If you have a video business but you do not provide photography services, you should not be in the Photographers Directory.

 

The "Reception Sites" directory is ONLY for actual event facilities. If you are not the facility you should not be in this category. This is also true for Ceremony Sites and other event facility categories.

 

The "Unique Services" directory is NOT for everyone. Most advertisers have some unique aspects to their businesses however this directory is reserved for those businesses that don't fit neatly into any other directories.

 

The "Videographers" directory is ONLY for wedding video services. If you have a photography business but you do not provide video services, you should not be in the Videographers Directory.

The "Wedding Web Sites" directory is for businesses that create wedding web sites for engaged couples.

 

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How can I get a link on your website?

As noted above, we do not trade links or participate in reciprocal link programs.  If you would like a link on our site, please review our advertising rates by clicking on the Advertising link at the bottom of any page in the site.

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How can I get featured on your website?

All of our Preferred Wedding Professionals (a.k.a. Advertisers) have the opportunity to purchase upgraded featured advertising. 


At this time we have featured advertising available at the top of each directory as well as on the home page. 


HOME PAGE FEATURES


The home page features include the Home Page Cover Photo (top left), Featured Reception Sites (just beneath the home cover photo) and Hot! Services Featured Ads (right column).


 


Home Page Featured Advertising Options


 


If you are interested in the Home Page Cover Photo advertising, click here.


 


AD RATES


The Ad Rates for featured advertising vary by site.  For Home Page Cover Photo rates and information, click here.  For all others, please  contact our office for more information. 


Your directory ad must be active to purchase featured advertising.  Please do not contact our office to purchase featured advertising until you have set up your basic directory listing account as we cannot guarantee any featured ad reservations until you are an active part of our network.


 

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How can my company get listed in more than 3 categories / directories?

You may purchase additional categories with a per category price of $35 for 12 month packages, $20 for 6 month packages and $5 per month for monthly packages. To do so, please email customer support.  If the additional categories you choose are appropriate for your business, we will create an online invoice for you in your account that you can pay by credit card or check to activate the additional categories.

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How do I add a logo to my listing?

Please login to your account to view the answer to this question.

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How do I add photos to my advertisement?

Please login to your account to view the answer to this question.

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How do I advertise in your email newsletter to brides?

You must first be an advertiser in our directory before you can advertise in our bride newsletter.  After you have registered as an Advertiser with us you may request to be featured in our Email Newsletter.  There is a $50 ad set-up fee and then a variable price of $.125 per email based on the number of current brides in our email list rounded to the nearest dollar.  In Atlanta the total price is usually around $125 for the Email Newsletter and is between $75 and $150 in all other markets.

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How do I cancel my advertising account?

For monthly or annual recurring billing accounts, you can simply login to your account and click on the Cancel link next to your account information.  You may need to scroll down past any announcements to see your account information.

6 and 12 Month accounts stay online until the end of the contract period.  You are under no obligation with standard 6 and 12 Month accounts to renew at the end of your contract period.  Your ad will go down automatically at the end of your contract period if you do not renew your account.

If you are closing your business or moving, you may request for us to remove your ad in writing but there are no refunds for 6 or 12 month advertising accounts.  However, if there is any credit left on your account it will stay there and you can use it towards advertising another business or in a different market.

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How do I change my credit card on file with you?

For Recurring Monthly or Annual Billing accounts, you can login to your account and click on “Update Credit Card” in the left navigation under My Account.


For all accounts including recurring billing accounts, you can fax in the attached credit card authorization form to 1-866-305-1727.


IBS Design Credit Card Authorization Form (Word format)

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How do I change my photos?

To change your photos, all you need to do is login to your Advertiser Administration area and click on the My Ads tab in the top navigation.  Scroll down to beneath the Global Ad Settings to your Market area and choose one of the photo upload options (last two links).

You may see more than one box on this page if you have ads in multiple locations with us.  For example, if you have an ad in the Atlanta market and the Athens market, you will see 2 separate market boxes labeled Atlanta Ad and Athens Ad.  You will need to administer each ad separately.

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How do I change my photos?

We have an extensive Help Section just for photos.  Click on Advertiser Questions above and then Advertiser Photos from the list.

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How do I change or upload my photos?

Please login to your account to view the answer to this question.

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How do I create mailing labels from the lead list using Microsoft Word?

Please login to your account to view the answer to this question.

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How do I edit my dates in my calendar / open date system?

Login to your account and then click on the My Ads tab in the top navigation.  In the Global Ad Settings click on the Add/Edit/Delete Date Availability.  Then follow the onscreen instructions for adding, editing and deleting dates for your calendar.

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How do I edit my listing?

You have the power to update, change, edit your listing anytime - 24 hours per day 7 days a week. 

All you need to do is login to your Advertiser Administration area and click on the My Ads tab in the top navigation bar.  This will take you to a page where you can administer your ads. 

The top box labeled Global Ad Settings is where you would administer items that are global across all of your market ads.  (Although most members only advertise in one market some advertise in multiple markets.)

To edit information for each Market Ad, go the Ad box for that market. We have separate administration links on this page for your General Information, your Description, and your Photos.

You may see more than one box on this page if you have ads in multiple locations with us.  For example, if you have an ad in the Atlanta market and the Athens market, you will see 2 separate yellow boxes labeled Atlanta Ad and Athens Ad.  You will need to administer each ad separately.

Most all fields of your Ad can be edited by clicking on the “Edit General Information” link on the above page.

To edit the body copy on your Profile page, click on “Edit Ad Description”.

 

To change your photos, click on one of the two photo options - one is for portfolio photos and the other is for all of your special photos such as your listing photo, your logo and your feature photos.

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How do I get the photo with my listing in the directory?

Please login to your account to view the answer to this question.

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How do I know how many people are looking at my profile or going to my Web site from the ad?

In 2011, we are changing to a Google Analytics based system.  However, until this new reporting system is completed, we continue to provide our own reports. The following reports are currently available to Advertisers:

 

Web Site Referrals Report

 

The Web site Referrals Report shows the number of clicks we have sent from our Web site to your Web site. In the "Internet world" a click to your Web site is a direct inquiry on your business. It is like someone in the offline world walking into your physical location and taking a look around.

 

Understanding the referrers to your Web site is crucial to your evaluation of your Internet advertising.

 

Although we provide this report to you, it is limited in that it only shows the number of referrers we are sending to you. We highly recommend that you invest in your own Web site statistics package, if you do not already have one with your hosting package, so you can compare all of your Internet advertising.

 

If you do not have a Web site this report will be blank.  

 

Profile Views Report

 

The Profile Views Report shows the number of views on your individual company profile on this and our network sites (depending on how many you are advertising on).

 

When someone views your profile, they clicked on one of your ads throughout our site to view more information about your company. The information they are viewing is in our profile of your business. Since we rotate advertisers throughout the Web site in the directories as well as the various planning pages and articles, there are many ways for brides and grooms to get to your profile page.  

 

To Access the Reports

 

1.       Log in to your Advertiser Administration area.

 

2.       Click on “Reports” in the left navigation.

 

3.       Select the type of reports you would like to view.

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How do I let you know that I have linked back to you?

Once you have added our link to your Web site, please login to your advertiser account and let us know through the Link Notification form so we can be sure to check your link and credit your account accordingly.

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How do I list my bridal show or event?

Our advertisers can list events they are sponsoring for free by logging into their Advertiser accounts and clicking on the Add Bridal Show link in the left My Account navigation.

We also allow non-advertisers to list events with us. Click the following link for more information on adding your event to our sites:

http://www.weddingbasics.com/addevent.asp

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How do I login to my account?

From any page on the Web site, click on the Login link in the top right hand corner.

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How do I renew my account with you?

To renew your account, simply login to your Advertiser account and click on the Renew link in the right column with your account information. If your ad membership has already expired, you can still login to your account but you will be forced to renew prior to accessing any account information.

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How do I use the Bride Lead List?

How To Use the Bride Lead List

  1. Login to your Advertiser Administration area.
  2. From the top navigation, click on the “Bride Leads” tab.
  3. Select your primary business category from the list of categories on the left.
  4. The Bride Leads will be presented to you and the download options are at the top.
  5. Choose your download option.
  6. From the results page, right click on the .csv file that is created and select Save Target As to save the file to your hard drive.
  7. You can then open the list in your spreadsheet program such as Excel and manipulate it any way you like.

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How do I view my ad reports?

To Access the Reports

 

1.       Log in to your Advertiser Administration area by clicking on the Login link in the top right corner of any page.

 

2.       Click on “Reports” tab at the top of your Dashboard.

 

3.       Select the type of reports you would like to view.

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How do my customers submit a review of my business?

The easiest thing to do is to send your customers a link to your advertiser profile page and ask them to click on the “Rate and Review This Vendor” link at the bottom of the page.

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How does your email forwarding system work?

Please login to your account to view the answer to this question.

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How long does it take to get pictures up after I have submitted them?

If you upload your photos yourself through your Advertiser Account (see next few questions), the photos should appear in your account automatically.  If you don’t see your photos immediately you may need to refresh your page because the old photos may be cached (or saved) in your browser for faster loading.

 

If you email your photos to us to upload, we generally try to upload them in the same business day. However we are not open on weekends or holidays so we generally ask that you allow 3 to 5 days for photo uploads and up to 10 business days in July, November, December, January and February.

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How many categories / directories can my business be listed in?

We allow you to be in 3 categories of the same price or lower for one the base ad rate as long as those categories are applicable to your business.  You must actually provide the service to be placed in a category and we reserve the right to remove any business we deem innapropriate for any category.

It is important to note that advertising in certain categories costs more than other categories.  Reception Site ads, for example, cost more than Ceremony Site ads.  So any advertiser that wants to be in both categories must pay the higher Reception Site ad rate.

There are also some restrictions on categories.  For example, the Wedding Planners category must be wedding and event planners only.  Although other types of vendors may "consult" with brides, these types of vendors may not list in the wedding consulting / wedding planners categories.

You may purchase additional categories with a per category price of $35 for 12 month packages, $20 for 6 month packages and $5 per month for monthly packages.  Please see the next question for more information.

 

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How much does it cost to advertise in the directory?

Our directory advertising rates vary by market and type of service.  To find the directory advertising rates for our Web sites:

  1. Click on the Advertising link at the top or bottom of any page. 
  2. Click on the Try It Now!  button or the "Create Guest Account" option in the top Vendor Navigation.
  3. Fill out the Guest Account form completely and you will be directed to the proper rates.

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How much is the reciprocal link credit for advertisers?

For 12 Month and Annual Recurring Accounts the reciprocal link credit is $25 per year.  For 6 month accounts, the link credit is $12.50 per 6 month time period.  For monthly accounts which whose ad rates are much higher, the reciprocal link credit is $2.50 per month.

 

Reciprocal Link credits are applied to renewal ad rates only.

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How much traffic does the site get?

Collectively our sites receive over 20,000 visitors per day. 

 

Due to the cyclical nature of wedding planning, stats may vary from month to month. Please contact us for up to date statistical data.

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I forgot my login.  How do I get it?

If you have forgotten your login, click on the Forgot Your Login link below the login box.  This will take you to a page where you can enter your Vendor ID (found in the lower right corner of your profile page).  The system will automatically email the login information to the email address in the account associated with the Vendor ID you entered. 

If you have changed email addresses or have a very strict spam blocker, you may not receive this email.  In these cases, you will need to email us using the Email Us! link near the top of this page.  Be sure to tell us that your email has changed in that form so that we don't send the information to a bad email address.

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I keep getting an error when I try to upload the add-on Listing Photo but I am within the size specifications, what is wrong?

Please login to your account to view the answer to this question.

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I uploaded my photos but now all I am seeing is a small red X instead of my photos. What am I doing wrong?

Please login to your account to view the answer to this question.

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I was charged twice on my credit card statement. What do I do now?

We are more than happy to void or credit back any duplicate charges that have occurred on your card from our company.  Please do not dispute the duplicate charge with your credit card company.  It is much simpler for us to just credit you back and too many credit card disputes can hurt our pecentage rate with the merchant bank.  We want to keep our ad rates low for you!

Also, please do not call us to tell us about the duplicate charge. It is much faster for all of us if you simply email the information to us as we will need it in writing to research and apply any credits.

So, to let us know about the duplicate charge, click on the Email Us! link near the top of this page. Please email us your full contact information as well as the dates and amounts of all duplicate charges.  We will process the credit as quickly as possible and within 24 hours on business days (Monday - Friday).

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I work from home, do I have to show my home address in the ad?

No you do not have to show your home address with your ad.  However, we do ask that you keep your Company Information up-to-date so that we can contact you.  Although we need the information to be correct, you do not have to show the information with your ad. 

If you do not want a particular item to show with your listing or profile, just click on “No” in the “Include in Listing” column to the right on the Edit General Information page in your Advertiser Administration Edit Listing area. 

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Is it okay for me to contact the brides in the Bride Lead List?

You may contact the brides who are listed in your category in the online bride lead list. 

Important!

Our permission based registration does not trump the National No Call List.  It is up to you to check the National No Call List if you are planning to call them on the phone.  Fines for calling someone on this list are steep.  To be safe, we recommend emailing them first and asking if it is okay to call them. 

If you need information on the National No Call list visit:

http://www.donotcall.gov

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Listing Photo Specs and Information

The listing photo add-on shows in the following places

  • Main Photo in all of the Directories in which your business is listed
  • Top left corner of your profile (subject to change as profile layout changes)

Image Limitations and Requirements

You must adhere to the following image sizes and requirements. We check all uploaded images and reserve the right to remove or re-size any that do not fit our size requirements.

Image Type:

.jpg

Image Size:

REQUIRED WIDTH = 125 pixels
REQUIRED HEIGHT = 125 pixels
Maximum File Size = 15k

Image Border:

None

Troubleshooting This Photo

The Listing Photo MUST be EXACTLY 125 x 125 in pixels - this is a square photo.

125x125 Actual Image Size

You can either crop a rectangular photo into a square and then reduce the size to 125 x 125 or you can add a white background to the rectangular photo to result in a suqare image for upload.

Suggestions for Photo Selection

  • Close up photos of your product / service such as a vibrant bouquet, eye-catching cake, exterior or interior of your location, professional shot of a delicious looking plate of food, etc.
  • For musicians - a photo of the band
  • For DJs - a pic of the DJ or guests dancing / having fun at a wedding
  • Photographers - a close up shot of a smiling bride, groom or couple.  If you also photograph children or pregnant bellies, this is probably not the place to showcase those photos unless the child is a flowergirl or ring bearer or involved in a wedding somehow.

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My company doesn't fit neatly into any of your categories and I am not sure where I would fit in. Could you create a category for my unique business?

Our sites have categories for almost every wedding business.  Even unique businesses usually fit within at least one of our categories in our extensive category list.  However, we realize there are some very unique businesses out there that we do not have a specific category for yet. 

Creating a new category is quite expensive for us but we view our members as partners and we want to do everything within our power to help our members grow their businesses. 

If you will commit to at least a one year membership, we may consider creating a new category for your business.  Otherwise, we can list all unique services in the Unique Services category and if the you continue your membership past the one year mark, we are happy to create a new category for you as long as it is a wedding industry category.

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One of my customers submitted a review but I don't see it on the website. Where is it?

First of all, since we do read every single review before it is posted, it can sometimes take up to 2 weeks for a review to be posted.  Other possilble reasons a review wasn't posted can be found in this article:

Where is My Review?

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Should I include my prices with my ad?

Please login to your account to view the answer to this question.

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What are Online Bride Leads?

Our sites are set up to be research tools for engaged couples and wedding planners.  We are not really a lead generation service.  The majority of our sites are freely and openly available to anyone who visits and we do not require brides register to see our advertisers or use our site. 

 

However we do offer some features that require registration and this is how we obtain our bride leads. Less than 1% of the visitors to our sites register with us however we do collect hundreds of leads each month.

 

At the point of registration, brides can indicate whether or not they want to be contacted by wedding vendors.  They also have to physically check the types of wedding vendors that they are interested in.

 

Only contact brides that have requested information about your type of service.

Please adhere to this rule. We are very strict with it and reserve the right to deny access to the Bride Leads to anyone who breaks this rule.

 

Please Discontinue Contact With Individual Leads When Asked.

Please do not continue to contact any bride or lead from this list after they have asked you not to. They may have hired someone else in your service area and may no longer need your type of service. We have had many complaints from brides regarding this practice.

 

Lead Selling and/or Sharing is Strictly Prohibited.

We didn't think this needed emphasis or explanation until it actually happened. These leads are the sole property of IBS Design, LLC, the publisher of this site. Selling or sharing these leads with ANYONE is strictly prohibited and will result in immediate legal action.

 

Please respect the National No Call List guidelines.

It is your responsibility to understand the law and to check the list prior to calling consumers. Although registration through this system indicates the registrant's willingness to receive solicitations, this type of registration does not comply with the National No Call Lists guidelines that you must have written permission to call on consumers.  Plus the registrants can CHANGE this registration at any time. If you are unsure, email them or mail them and get written permission to call them.

 

If you need information on the National No Call list visit:

 

http://www.donotcall.gov

 

Email Best Practices.

It is generally more effective to email each bride individually using her name rather than sending to a list. A personal email is less likely to be considered SPAM.

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What are the different advertising packages that you offer?

As of January 1, 2006 we only offer 1 Directory Listing option, which is equal to our old “Gold” advertising package.  We made this change so that we can fairly rotate advertisers allowing everyone a chance at the top of the directory from time to time.

 

We still have some advertisers that opted not to upgrade to “Gold” status.  Those advertisers continue to be listed BELOW the Gold advertisers and are not included in the Advertiser rotation.

 

While rotating advertisers is good for the advertisers, especially those whose names begin with letters later in the alphabet, this is not necessarily the most “user-friendly” interface for the Brides.  For this reason, we do offer them the option to sort the directories alphabetically.

Although we no longer have different packages for our directory advertising, we do offer different payment plans.  Typically we offer a 12 Month plan, a 6 Month plan, and a Monthly Recurring billing plan.  The 12 Month plan is the most cost-effective option since it is discounted.  On some sites we also offer an Annual Recurring Billing option.  For that plan, your account will automatically be renewed each year unless you cancel in writing.

Once you have purchased an ad in our directory you do have the option to upgrade to Featured Advertising in your directory or on the main home page of the site.  Please refer to the Featured Advertising Options page within your account for more information.

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What are the size specifications for the Directory Featured Photo?

The Directory Featured Photo and the Home Page Featured Photo are the same photo.  Please refer to the Home Page Featured Photo specifications listed above for instructions.

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What are the size specifications for the home page featured photo and the directory featured photo?

Please login to your account to view the answer to this question.

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What are the size specifications for the home page featured photo?

Currently this photo is ONLY used if you have purchased Featured Ad space on the Home Page or in the directory. It may be used for additional purposes in the future.

If you would like to purchase either featured ad space, please email our customer support.

 

Even if you haven't purchased this featured Ad space you may upload a photo for future use.

To upload this photo:

  1. Login to your account
  2. Click on “Edit Listing/Photos” from the left navigation
  3. Select “Edit Photos” for the Ad that you are changing
  4. Click on the “Upload Photo” link under the Options column next to Home Page / Directory Featured Services Photo (fifth section on photos page)
  5. Make sure your image adheres to our size guidelines
  6. Browse your hard drive for your photo and click submit
  7. The form will automatically add a Home Page / Directory Feature Image to your account and it will OVERWRITE any existing image. 

Image Limitations and Requirements

 

Image Type:      .jpg

Image Size:

REQUIRED WIDTH = 115 pixels

REQUIRED HEIGHT = 79 pixels

Maximum File Size = 10k

Image Border:  1 pixel grey border

 

HINT: Photos that are close up on a smiling bride and/or groom OR up close photos of your work (be it a cake, bouquet, etc.) work well in this spot since it is such a small size.

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What are the size specifications of the Photo Gallery Photos that go on my profile page?

Please login to your account to view the answer to this question.

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What are the specifications of the 75x75 photo thumbnail?

Please login to your account to view the answer to this question.

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What does Coverage area mean / what goes in the Coverage area field?

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What is the difference between all of the Web site field in the Edit General Information form?

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What is the Featured Ad Text field in the Edit Listing form used for?

The Featured Ad Text is the short text that will show up next to your directory listing and on your featured ads that are rotated randomly throughout the Web site.  This also shows in your directory listing if you have something entered in the field. 

If you leave the field blank, no featured ad text will show in these places.

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What is the Open Date System?

We allow advertisers to enter their available and/or booked dates into our database to better target brides.

 

We HIGHLY encourage that you use this system.  One of the first questions asked by brides is “do you have my date available?”.  If you keep your dates current, you can eliminate a lot of unnecessary calls.

 

We do not post all of your available dates anywhere for the brides to see.  However we do present the information to them in several ways that can promote your business and serve as additional exposure for you.

 

For one, when brides register on our site and enter a wedding date, we automatically present them with the vendors that have indicated their availability on those dates.

 

In addition, a list of vendors available for their dates is generated in their accounts each time they login.

 

We also have the “Check My Date” feature with your advertisement.  A bride has to enter their date to find out if you are available or not.

 

To use the Open Date system:

  1.  Log in to your Advertiser Administration area.
  2. Click on the My Ads tab in the top navigation.
  3. In the Global Ad Settings section, click on “Add/Edit/Delete Date Availability” from the left navigation and follow the onscreen instructions.

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What is the payment information for check payments?

We accept business checks, cashier's checks or money orders.  Although we will accept a personal or counter check, we must wait for the check to clear the bank prior to activating the ad. 

Please make all checks payable to our publisher “IBS Design, LLC” and mail to:

IBS Design, LLC
P.O. Box 54518
Atlanta, Georgia 30308
 

Account Set Up from Check Payment

Please allow 3 to 5 business days for account set up after we receive your check.  For personal or counter checks, please allow 2 weeks for ad set up.

Returned Check Fee

If a business check is returned for any reason, we charge a $25 processing fee.  After a check has been returned, we allow a 10 day grace period before removing the ad.  To keep the account in good standing, the customer must pay the amount due by credit card, cashier's check or money order within 10 days of notice from our office. The $25 processing fee will be added to the price of the ad and we will send you a new invoice to pay within the 10 day grace period. 

In the case of personal or counter checks that are returned, we will require payment by credit card, cashier's check or money order plus the $25 processing fee prior to activating the ad.

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What type of shows or events can I list?

Events must be wedding related. Examples include: Bridal Shows, Bridal Expos, Open Houses, Cake Tastings, Trunk Shows, etc.

We review all listings and reserve the right to remove anything non wedding related.

 

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Where do I go to edit my information?

Login to your Advertiser Account by clicking on the Login link at the top of any page.  Once you are in your account, click on the Edit Listing / Photos link in the My Account navigation to the left.

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Where do I mail my check payment?

Please make all checks payable to: IBS Design, LLC and mail to our publishing office in Atlanta:

IBS Design, LLC

P.O. Box 54518

Atlanta, Georgia 30308

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Why do you use an email form rather than a direct link to our company email address?

We opt not to show email addresses on advertiser listings and pages because spammers crawl sites like ours to collect email addresses for their lists.  We highly recommend that you do not show your email address in your ad wording / description as well.

We do offer our online inquiry form which is emailed to you.  Most brides will not use this form, instead they will go to your Web site first if you have one and contact you from there.

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Why don't your reports match my web site server statistic reports?

There are a number of reasons why our reports and your stats might not match.  For one, our stats track the physical mouse clicks on your link.  So each time someone clicks on your link, your report is updated.  You can test this yourself in real-time by opening your Web Referral Report in one browser window and your ad profile in another browser window.  Click on the link in your ad and then refresh your Web Referral Report.  You will see the clicks for the current day (the very first number) go up by one.

So why does that matter?

Most web site server statistics packages "Referrer" reports rely on the browser to send the headers for the referring web page after someone clicks on a link - they don't track the actual click.  Published statistics about server logs estimate that approximately 30% of the time the browser itself has a problem and sends the wrong information or no information back to the server and therefore the incorrect information is recorded in your server logs. 

In addition, we use a forwarding script and some browsers don't count the forwarding as a referral. Those browsers will count our referral as a "Direct Request" rather than Referral.

You can test our reports in real-time (as described in the first paragraph for this question above) to prove to yourself that our reports are more accurate than your Web server stats which depend on sometimes unreliable browser information.

 

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Will you link to my Web site if I link to your Web site?

Our business revolves around linking to credible wedding businesses therefore we do not participate in reciprocal linking programs.  However, all of our memberships/ads include a link to your Web site and we do currently offer renewal discounts for links back to us. 

 

We do encourage our Preferred Wedding Professionals (aka Advertisers) to link back to us.   Please login to your account for Linking Information.

 

Once you have added our link to your Web site, please let us know through the Link Notification form within your account so we can be sure to check your link and credit your account accordingly.

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